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The Dysfunctional Medical Practice Print E-mail
Written by Wilma N. Torres, CPC   
Monday, 06 February 2012 07:28

Several years ago, we were engaged to transform a dysfunctional medical practice. No matter where we turned, there were issues, the largest of which was that the last patient appointment was set at 4:30 p.m. but the staff rarely left the office before 7:30 each night. Lunch was a juggling exercise because the morning patients were walking out as the afternoon patients were walking in. Understandably, patient frustration ran high and employee morale was almost nil. This series will explore four issues that contributed to the chaos and how they were resolved.                            

Click HERE to read Part I.  Click HERE to read Part II. 

Click HERE to read Part III.   Click HERE to read Part IV.

Click HERE to read part V. 

Learn more about the author, Wilma N. Torres, CPC.
Last Updated on Monday, 05 March 2012 10:59

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