Patient satisfaction doubles when docs address bad reviews Print
Written by FHI's Week in Review   
Monday, 15 April 2019 16:44
 
Tony Abraham reports for Healthcare Dive on 4/12/19:
Patientpop surveyed 839 patients on their experiences with online reviews. Patients like when their doctors respond directly to the bad reviews they post online, nearly doubling patient satisfaction rates and dropping the rate of dissatisfaction by as much as 59%, according to a survey from the practice management software company. Google was the most popular website for posting reviews among those surveyed, followed by the practice's site, Yelp and Facebook.
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Last Updated on Monday, 15 April 2019 16:51